Shipping/Returns

SHIPPING

We ship all orders from our Georgia warehouse. Most orders are released in 2-3 days, shipping time is then as follows USPS priority mail (2-3 day delivery).

On occasion, due to restocking, or during the holiday seasons, orders may take 7-10 days to ship. We will email you if your order is being restocked. If you have an availability questions, please email us before ordering.

RETURNS

Return Policy For Non Personalized Items Is 15 Days.

Returns Policy For Personalized Items  

We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or 
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must have a return authorization number, to get your RMA number, please email DiFranzgifts@gmail.com within 3 days of receiving product(s).

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email customer service at DiFranzgifts@gmail.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE:  DiFranz Gifts & Engraving also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.